21. You want to send a short email without making the message sound unnecessarily formal. Which opening is most suitable?
22. You received extra information from a colleague that you had requested earlier. Which opening should you use?
23. You are sending an email immediately after speaking with a colleague by phone. Which opening is most appropriate?
24. Which phrase is appropriate when responding positively to hearing from someone?
25. You need to ensure that the recipient completed a particular action. Which opening is most appropriate?
26. You want to begin an email by thanking someone for responding promptly. Which phrase should you select?
27. You are contacting someone because you need to ask them for a small favor. Which opening is most direct?
28. Which opening best introduces an email explaining why you are contacting the recipient?
29. You have just received a message from a professional contact and want to acknowledge it positively. Which opening is most appropriate?
30. Which pair consists entirely of phrases that can appropriately express appreciation at the beginning of an email?
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